Once the order is placed, it will proceed within 2-5 business working days. Please consider that we do not entertain orders on Saturday and Sunday or on any public holidays. Business days includes Monday to Friday. Customs clearance can be the reason behind the delay in estimated delivery time. In case of a delayed order, please email us at support@feliciaoffcl.com

We finalize all our orders rapidly as possible. In case of any modification requests or order cancellations, try to connect to us immediately at support@feliciaoffcl.com.

We do not promise to cancel the order, but we will make our best effort to take all your requests on board.

Yes, for the products labelled as ‘sold out’, please tap/select the ‘notify me when available’ button present on the product page that you would like to request upon and also add in your email. Once the product is stocked again, we will notify you via email.

YIN case of receiving a damaged product, feel free to ask for our help. Email us your query along with the order number, pictures of the damaged item, and a detailed description of your complaint at support@feliciaoffcl.com. We promise to take immediate action over your request.

We don’t tend to save any of your credit card information.

We believe in worldwide shipping and deliver across boundaries.

We are currently offering Standard International Shipping, which is calculated in real-time after your checkout. However, we are working on the improvement of our international rates and accelerating options are soon to be added. Import/custom fees may be added to your order depending upon your country. It takes around 2 to 3 weeks on Standard International Shipping.

In order to make a return, contact us via email at returns@feliciaoffcl.com and state your reason for returning. Our support team will assist you further.

Learn more about our Return Policy..

In order to request an exchange, contact us via email at support@feliciaoffcl.com and state your reason for an exchange. Our support team will assist you further.

Our support team will have to inspect your order to confirm or deny your refund request. Kindly read our Refund Policy before requesting a proper refund. In case of any queries or concerns, contact us via email at refunds@feliciaoffcl.com.